Effective Date: 21/04/2026

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1. Who We Are

Dry Riser Experts
19 Buxton Avenue, Manchester, M20 1JT
Email: sales@dryriserexperts.co.uk

We are the data controller responsible for your personal data.

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2. What Data We Collect

We may collect:

* Name
* Email address
* Phone number
* Address (for orders/delivery)
* Enquiry details
* Website usage data

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3. How We Collect Data

* Contact/enquiry forms
* Order checkout
* Cookies and analytics tools

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4. How We Use Your Data

We use your data to:

* Respond to enquiries
* Provide services (e.g. dry riser servicing)
* Process orders and deliveries
* Improve our website
* Meet legal obligations

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5. Legal Basis for Processing

We rely on:

* Contract (to provide services/products)
* Legitimate interests (business improvement)
* Legal obligation (compliance)
* Consent (for marketing, if used)

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6. Sharing Your Data

We may share data with:

* Payment processors
* Delivery couriers
* Website/analytics providers

We do not sell your data.

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7. Data Retention

We keep data only as long as necessary:

* Enquiries: typically up to 12–24 months
* Orders: up to 6 years (for tax/legal reasons)

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8. Your Rights

Under the **UK GDPR**, you have the right to:

* Access your data
* Request correction
* Request deletion
* Object to processing
* Withdraw consent

To exercise your rights, contact us.

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9. Data Security

We take reasonable measures to protect your data.

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10. Third-Party Services

We may use:

* Google Analytics
* Hosting platforms (e.g. Wix)

These providers process data on our behalf.

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11. International Transfers

Some providers may store data outside the UK.
We ensure appropriate safeguards are in place.

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12. Contact & Complaints

Contact: sales@dryriserexperts.co.uk

You may also complain to:
Information Commissioner’s Office (ICO)
https://ico.org.uk

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13. Updates

We may update this policy periodically.